How to work with the interview’s Results screen and why it is just the beginning of the patient journey.
Symptom-checking tools on Infermedica’s platform lead users through a series of questions about their health. The whole process of symptom analysis culminates in a Results screen that, at least for the users, is the end of the interview. For your business however, it’s just the beginning of the patient journey. The Results screen of any symptom checker presents the:
- Suggested triage level
- List of possible conditions
- Rationale behind each condition
- Suggested specialist recommendation
- Suggested communication channel
Each of these data points can be expanded upon with additional links or CTAs leading the users further down their healthcare journey and closer to your medical services. Below we’ve presented some examples of connections between the symptom checker’s results and the possible services in your healthcare organization.
- Suggested triage level -> book a visit, chat with a doctor, log in to a patient portal, see membership options, save results to your patient portal (login)
- List of possible conditions -> book a visit, learn more, read about this condition
- Rationale behind each condition -> book a visit, learn more, read about this condition
- Suggested specialist recommendation -> book a visit (with pre-set specialization), see available specialists
- Suggested communication channel -> book a visit (with a pre-set channel)
Here’s why it’s worth connecting Infermedica’s Results screen with your services:
- You use the existing engagement of your users
- You build personalized offers for your users
- You drive adoption of your telemedicine platform (users are already in the digital environment)
- You navigate users toward your services
- You initiate their next steps (action)
- You make it easier to convert
AKw, NBo, AHe