What are the benefits of Infermedica solutions for your end-users?
The exact benefits depend on your use case and the way Infermedica connects with your existing services. Below we present examples of typical benefits for key user groups (find out more about healthcare target groups in this article).
Benefits for patients
- Enhanced patient experience;
- Instant symptom assessment;
- Online support 24/7;
- No wait time for initial symptom assessment;
- More timely and convenient care;
- Improved health education and prevention;
- Recommendations for triage level, specialist, and communication channel;
- Support for selecting the right level of care;
- Summary of symptoms, risk factors, and other initial evidence;
- Improved preparedness for a doctor’s visit (PDF);
- Simplified navigation of health services;
- Access to reliable medical information;
- Possible initial online interview with convenient setup.
Benefits for nurses and receptionists
- Support for the patient onboarding process;
- Support for the triaging process;
- Support for patient navigation;
- Standardized interview flow.
Benefits for call center agents
- Fewer repetitive calls;
- Ability to focus on the most unique cases;
- Minimized waiting times on phone lines;
- Improved collection and organization of patient data;
- Standardized interview flow.
Benefits for doctors
- Patients are better prepared for the visit;
- Physicians are better prepared for the visit;
- More patients directed to the correct specialist;
- Patients' initial evidence and medical history collected and organized before the visit;
- List of the most probable conditions;
- List of evidence for and against certain conditions;
- Less time spent on manual data entry;
- Less administrative work during the visit;
- Support for communicating with patients.
Benefits for healthcare managers
- Specific triage recommendations;
- Specific specialist recommendations;
- Insights on patients’ needs;
- Up-to-date data for EHR systems;
- Data for optimizing doctors’ schedules and patient flow.
Benefits for marketers
- Insights into the population’s health and needs;
- Possibility to build user-first campaigns;
- Possibility to improve brand awareness;
- Use of innovative tools in communication;
- Use of symptom checkers as lead generators.
Benefits for the organizations
- Higher user engagement;
- Patient data collected and organized for EHR systems;
- Innovative solution in the portfolio;
- Solutions appeal to young, digitally native users;
- Insights into improving the economy, efficiency, and effectiveness of care;
- User acquisition tool;
- Standardization and streamlining of processes;
- Automation of providing care.
Now consider how the benefits of Infermedica’s tools can synergize with the benefits of your company’s solutions to bring unique value to your end-users.
AKw, NBo